Warranty Information
At Shiell Joinery, we stand behind the quality of our handcrafted products and want you to be completely satisfied with your purchase. We offer the following warranty and return policy:
3-Year Warranty Against Manufacturing Defects
- All products purchased from Shiell Joinery Limited are covered by a 3-year warranty against manufacturing defects. This includes any flaws in materials or workmanship that occur under normal use conditions.
- If a defect arises within this period, we will, at our discretion, repair or replace the product.
Chopping Board Warranty Conditions
- For chopping boards, the 3-year warranty applies only if the provided care instructions are followed.
- The care instructions are available on the product page and in the accompanying guide with your purchase.
- Neglecting these instructions, such as improper washing or oiling practices, may void the warranty.
Warranty for Other Products (e.g., Tables)
- For all other products, including tables, the 3-year warranty applies without additional conditions.
- The warranty covers any manufacturing defects that arise during normal use.
- As with all products, improper handling, modifications, or misuse may void the warranty.
What’s Not Covered
The warranty does not cover damage resulting from:
- Improper use or handling, including but not limited to exposure to extreme temperatures, submerging in water, or using the product outside its intended purpose.
- Natural wear and tear over time.
- Accidental damage, neglect, or misuse.
- Any modifications or repairs not made by Shiell Joinery Limited.
How to Make a Warranty Claim
- If you believe your product is defective, please contact us via contact@shielljoinery.com, providing your order details, a description of the defect, and photographic evidence where applicable.
- We will assess your claim and guide you through the next steps, which may include returning the item to us for inspection.
- If the product is confirmed to have a manufacturing defect, we will either repair the item or replace it with the same or a comparable product.